Linux Server Administration & Troubleshooting
time based charges
& bind DNS: € 152
Linux admin: € 44
( provided a monthly minimum of 10 hours,
or server admin contract)
Mailserver (postfix/qmail): € 125
Linux admin: € 44
( for jobs w/out contract or assignment)
(minimum billing period:
Server Administration Services are available for € 125 monthly
This is what you get from hivetec:
- We take care of security and software updates and defend
your server against intruders using advanced intruder detection technology
(IPcop Firewall etc.).
- Free eMail & Phone support from our engineers.
- We solve any and all kind of problems that may occure on
your dedicated Server for only € 44 per hour.
- We install any other Software on your Server for just €
44 per hour.
- 1 hour of free admin services monthly.
Linux System Admin Policies
- System Admin Philosphy
- We maintain your linux server, so you can concentrate on your business
- We provide remote system administration of your servers from our offices
- We can visit your facility for additional onsite fee
- We fix the problem ourself with your permission - easier/faster than
- We retain the root passwd to maximize performance and minimize down
time and accidents
- We provide 24 hour per day coverage, 7 days a week, 365 days per year
for any server anywhere in the world...
- Most problems would be encountered by others and previously solved
by others that encounted that problem before
- Most problems have already been solved by the time you report it to
- System Admin Response Period
- 1 Hour Turn Around - We already have encountered that problem before
and have the solution in our database
- 2 Hour Turn Around - We already have encountered that problem before
- 4 Hour Turn Around - We need to research the problem
- 8 Hour Turn Around - We know of no known solutions at this time - must
come up with other work around..
- Custom features and additional support requests are negotiable
- System Admin Preparation
- Check which linux distribution you are running
- Check which linux kernel you are running
- Be prepared to tell us what you changed if anything
- Send the name of the program and version
- Send copies of error messages
- Let us know the root passwd
- Be prepared to run some experiments and make changes to your system
- Project-based System Admin
- We will provide a preliminary proposal for the project
- Proposals are billed at € per hour to prepare
- We encourage competative bidding with other equivalent system administration